Question 1

How fast is delivery?

Accepted Answer

For Nairobi and environs, we offer same-day delivery if you order before 2 PM. Upcountry deliveries take 1-2 business days.

Question 2

What payment methods do you accept?

Accepted Answer

We accept M-Pesa, Visa, Mastercard, and bank transfers. Wholesale customers can also apply for credit terms after 3 months of consistent orders.

Question 3

Do you have a physical store?

Accepted Answer

Yes! You can visit our main warehouse and retail center in Nairobi. We also support Buy Online Pick In Store (BOPIS).

Question 4

How does the wholesale pricing work?

Accepted Answer

Wholesale pricing is volume-based. The more you buy, the deeper the discount. Register as a B2B customer to see your tiered pricing directly in the catalog.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 24 hours for fresh produce and 7 days for frozen/packaged goods, provided they are in their original condition and packaging.

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