Shipping & Delivery
Fresh chicken delivered to your door — cold-chain guaranteed from our facility to your kitchen.
Delivery Zones & Rates
We deliver across Kenya with zone-based pricing. Bulk/wholesale deliveries are available nationwide.
| Zone | Areas Covered | Timeline | Delivery Fee |
|---|---|---|---|
| Nairobi CBD & Environs | Westlands, Kilimani, Lavington, South B/C, Eastlands, Langata, Karen, Kileleshwa | Same-day (order by 12 pm) | Free over KES 3,000 · KES 250 below |
| Greater Nairobi | Ruiru, Juja, Thika, Kiambu, Rongai, Kitengela, Athi River, Syokimau, Mlolongo | Same-day or next-day | Free over KES 5,000 · KES 350 below |
| Mount Kenya Region | Nyeri, Nanyuki, Meru, Embu, Karatina, Sagana | Next-day delivery | KES 500 flat rate |
| Coast | Mombasa, Diani, Malindi, Kilifi, Watamu | 2–3 business days | KES 700 flat rate |
| Western & Rift Valley | Nakuru, Eldoret, Kisumu, Naivasha, Kericho, Nandi | 2–3 business days | KES 600 flat rate |
| Wholesale / Bulk (Nationwide) | All areas — minimum 50 kg | Scheduled (Mon/Wed/Fri dispatch) | Custom quote — contact sales |
Cold-Chain Guarantee
Every order is handled under strict temperature control from cold room to your doorstep.
Temperature-Controlled Storage
All products stored at 0–4 °C (chilled) or −18 °C (frozen) in our KEBS-certified cold rooms.
Insulated Packaging
Orders are packed in food-grade insulated boxes with gel ice packs to maintain cold-chain integrity.
Refrigerated Transport
Our delivery fleet uses refrigerated vans monitored with real-time GPS temperature loggers.
Delivery Verification
Riders carry a digital thermometer — you can verify product temperature on arrival.
Order Cut-Off Times
- Same-day delivery (Nairobi): Place your order before 12:00 pm for delivery by 6:00 pm.
- Next-day delivery: Orders placed after 12 pm are dispatched the following business day.
- Weekend orders: Orders placed on Saturday after 12 pm or Sunday are dispatched Monday morning.
- Public holidays: No deliveries on public holidays — orders ship the next business day.
Delivery Details
- Deliveries are made Monday–Saturday, 8:00 am – 6:00 pm.
- You'll receive an SMS notification with a tracking link and estimated arrival time.
- Our rider will call you 15 minutes before arrival.
- Please ensure someone is available to receive the order — perishable goods cannot be left unattended.
- If you're not reachable after two attempts, the order is returned and a re-delivery fee applies.
Important Notes
- Delivery timelines are estimates and may be affected by traffic, weather or demand surges.
- For orders above 100 kg, please contact our sales team to arrange a dedicated delivery slot.
- PrimeBird is not liable for delays caused by incorrect address details or recipient unavailability.
- Kindly inspect your delivery immediately — report any issues within 2 hours of receipt.
Accepted Payment Methods
M-Pesa
Paybill / Till / STK Push
Card
Visa / Mastercard
Bank Transfer
EFT / RTGS (wholesale)