Shipping & Delivery
Fresh chicken delivered to your door – cold-chain guaranteed from our facility to your kitchen.
Delivery Zones & Rates
Online orders are delivered across Nairobi. For anywhere else, or for bulk orders, talk to us and we'll quote before we dispatch.
| Zone | Areas Covered | Timeline | Delivery Fee |
|---|---|---|---|
| Nairobi & environs | Westlands, Kilimani, Lavington, South B/C, Eastlands, Ruaraka, Kasarani, Langata, Karen, Kileleshwa | Same day (order by 12 pm) | KES 150 · free over KES 2,500 |
| Outside Nairobi & bulk orders | Kiambu, Thika, Ruiru, Rongai, Kitengela and beyond; restaurants, caterers and events | Arranged with you | Quoted before dispatch — call or WhatsApp +254 142 121 043 |
Cold-Chain Guarantee
Every order is handled under strict temperature control from cold room to your doorstep.
Temperature-Controlled Storage
All products stored at 0–4°C (chilled) or −18°C (frozen) in our KEBS-certified cold rooms.
Insulated Packaging
Orders are packed in food-grade insulated boxes with gel ice packs to maintain cold-chain integrity.
Refrigerated Transport
Our delivery fleet uses refrigerated vans monitored with real-time GPS temperature loggers.
Delivery Verification
Riders carry a digital thermometer – you can verify product temperature on arrival.
Order Cut-Off Times
- Same-day delivery (Nairobi): Place your order before 12:00 pm for delivery by 6:00 pm.
- Next-day delivery: Orders placed after 12 pm are dispatched the following business day.
- Weekend orders: Orders placed on Saturday after 12 pm or Sunday are dispatched Monday morning.
- Public holidays: No deliveries on public holidays – orders ship the next business day.
Delivery Details
- Deliveries are made Monday–Saturday, 8:00 am – 6:00 pm.
- You'll receive an SMS notification with a tracking link and estimated arrival time.
- Our rider will call you 15 minutes before arrival.
- Please ensure someone is available to receive the order – perishable goods cannot be left unattended.
- If you're not reachable after two attempts, the order is returned and a re-delivery fee applies.
Important Notes
- Delivery timelines are estimates and may be affected by traffic, weather or demand surges.
- For orders above 100 kg, please contact our sales team to arrange a dedicated delivery slot.
- PrimeBird is not liable for delays caused by incorrect address details or recipient unavailability.
- Kindly inspect your delivery immediately – report any issues within 2 hours of receipt.
Accepted Payment Methods
M-Pesa
Paybill / Till / STK Push
Card
Visa / Mastercard
Bank Transfer
EFT / RTGS (wholesale)